Once we have located the area of leakage, our experienced engineers will then assess the most effective and economic way to stop the leakage on your water supply.

Although conditions are often quite poor due to the water pipe leakage, our engineers are always very careful to respect and protect our customers’ property. Excavated spoil is either put onto ground sheets, or into containers, to minimise soiling the surfaces.

Our engineers are also trained in the reinstatement of all surfaces, so that the mains repair will usually be completed in one visit. Should ground conditions be very poor and the affected area be used by pedestrians or vehicles, we will either use fresh backfill material or use soil stabiliser, which firms up wet spoil.